Terms of Service

By creating an account or using Calafai, you agree to these terms. If you don't agree, don't use the service. You must be at least 18 years old (or 16 in the EU/UK with parental consent). By signing up, you confirm you meet this requirement. These terms are a binding contract between you and Calafai. We'll notify you of material changes via email or in-app notice at least 30 days before they take effect. If you keep using the service after that, you accept the updated terms.

Calafai is an AI-powered consulting platform. You describe your business challenge, and our system of AI specialists produces structured deliverables — strategy documents, market research, competitive analysis, financial projections, and more. The output is generated by AI. It's meant to help you think, not to replace professional advice. Don't treat it as legal, financial, medical, or any other kind of professional counsel. Use your own judgment. We're constantly improving the platform. Features may change, and we may add or remove functionality. We'll try to give you notice of significant changes, but the service is provided on an evolving basis.

Your account is your responsibility. Keep your password secure. Don't share your login credentials. Everything that happens under your account is on you — including anything submitted by team members you invite. If you think someone has accessed your account without permission, tell us immediately. The information you provide when signing up must be accurate. If it changes, update it. We may suspend accounts with clearly false information.

Use Calafai for legitimate business purposes. Don't use it to: - Break the law or help others break the law - Generate content that's harmful, abusive, or discriminatory - Attempt to extract or reverse-engineer our AI models or proprietary systems - Overwhelm the service with automated requests beyond your plan limits - Impersonate others or misrepresent your affiliation - Resell or redistribute access without our written permission - Circumvent any security measures or access controls If we determine you've violated these rules, we may suspend or terminate your account immediately and without refund.

What you own: Your inputs (briefs, data, attachments) and the deliverables generated from them. You can use, modify, and distribute your deliverables however you want. What we own: The Calafai platform, our AI orchestration system, agent configurations, templates, scoring algorithms, and all underlying technology. Your use of the service doesn't transfer any ownership of our technology to you. What we need from you: A limited license to process your inputs through our system to generate your deliverables. We won't use your content for anything else — we don't train models on your data, and we don't share it with other users.

Our AI is useful but imperfect. Here's what you should know: - Deliverables may contain inaccuracies, outdated information, or errors. We quality-score everything and flag weaknesses, but no AI system is infallible. - AI-generated content can sometimes "hallucinate" — stating things confidently that aren't true. Our source verification and independent review catch many of these, but not all. - Output is a starting point for your thinking, not a final answer. Always verify critical claims independently. - We use multiple AI providers (OpenAI, Anthropic, Google, xAI, and others). Their models change over time, which means output quality and characteristics may vary. - We do not guarantee that output will be unique, non-infringing, or suitable for any particular purpose. Bottom line: use your judgment. The AI helps you think. You make the decisions.

Payments are handled through Stripe. Your plan auto-renews each billing cycle unless you cancel. Credits are consumed when you run engagements. Unused credits in your monthly allowance don't roll over. Credit packs you purchase separately don't expire. We may change pricing with 30 days' notice. If you don't agree with a price change, cancel before it takes effect. No refunds for partially used billing periods, but you keep access until the period ends. If your payment fails, we'll try a few more times. If it keeps failing, we may downgrade or suspend your account.

Your data matters. Here's the short version: - We store your data in the EU. It's encrypted at rest and in transit. - We don't sell your data. Period. - We don't use your data to train AI models. - When we send your briefs to AI providers to generate deliverables, those providers process the data under their own policies. We've chosen providers with strong data handling practices, but you should review their policies too. - You can export all your data at any time. You can delete your account and all associated data. - We collect anonymized device analytics (viewport width categories only) to improve layout and usability. No cookies, no identifiers, no individual-level data is stored. - Full details are in our Privacy Policy. If you're in the EU/UK, you have additional rights under GDPR — see the EU/UK Consumer Rights section below.

If something goes wrong, the maximum we'd owe you is what you paid us in the last 12 months. That's the cap. We're not liable for: lost profits, lost data (beyond what we can restore from backups), business interruption, or any indirect damages — even if we knew they were possible. This is standard for SaaS services. Some jurisdictions (including the EU) don't allow full exclusion of certain damages. If that applies to you, our liability is limited to the minimum required by law. See the EU/UK Consumer Rights section for details.

Calafai is provided "as is." We work hard to make it reliable and useful, but we don't guarantee that it will be: - Available 100% of the time (outages happen) - Free of bugs or errors - Perfectly accurate in its output - Suitable for any specific purpose We don't make any warranties — express or implied — about the service, including warranties of merchantability, fitness for a particular purpose, or non-infringement. If you're in the EU/UK, this doesn't affect your statutory rights as a consumer. See the EU/UK section below.

If you misuse the service or violate these terms, and that causes a legal problem for us, you agree to cover our costs — including legal fees. Specifically, you'll defend and hold us harmless from any claims that arise from: - Your use of the service - Content you submit - How you use or distribute the deliverables we generate - Your violation of these terms or any applicable law We'll let you know promptly if a claim arises and give you reasonable cooperation in the defense. This doesn't apply to claims caused by our own negligence or willful misconduct.

Calafai uses several AI providers to generate your deliverables, and Stripe for payments. We choose these providers carefully, but we don't control them. If a provider changes their model's behavior, or if Stripe has an outage, that may affect your experience. Each provider has its own terms of service and privacy policy. By using Calafai, you acknowledge that your data passes through these providers as necessary to deliver the service. We're not liable for any issues caused by third-party services, including changes to their APIs, pricing, availability, or data handling practices.

We hope we never need this section, but here's how disputes work: First step: Contact us at legal@calafai.dev. Most issues can be resolved by talking. If that doesn't work, and you're in the US: We agree to resolve disputes through binding arbitration rather than court. Arbitration is faster and less expensive for both sides. You waive the right to participate in class action lawsuits or class-wide arbitration. Exception: either party can bring claims in small claims court. If you're in the EU/UK: You retain your right to bring claims in the courts of your country of residence. Nothing in this clause limits your statutory rights. You may also use the EU Online Dispute Resolution platform. These terms are governed by the laws of Ireland, without regard to conflict of law principles.

If you're based in the EU or UK, you have additional protections that override anything else in these terms: Withdrawal right: If you subscribe and haven't run any engagements yet, you can cancel within 14 days for a full refund. Once you start an engagement, you waive this right for that transaction (because the service has been provided). Unfair terms: Nothing in these terms removes your rights under EU consumer protection law. If any clause would be considered unfair under the Unfair Contract Terms Directive, it doesn't apply to you. GDPR rights: You have the right to access, correct, delete, port, and restrict processing of your personal data. You can object to processing and withdraw consent. Contact us at legal@calafai.dev or see our Privacy Policy. Complaints: You can always file a complaint with your local data protection authority.

You can cancel your account at any time from your account settings. When you cancel: - Your subscription stops at the end of the billing period - You have 30 days to export your data - After 30 days, we delete your account and all associated data We can suspend or terminate your account if you violate these terms — immediately, without refund. For minor violations, we'll try to warn you first. For serious violations (illegal activity, abuse, security threats), we may act without warning. If we decide to shut down the service entirely, we'll give you at least 90 days' notice and a way to export your data.

The legal housekeeping: Severability: If a court strikes down part of these terms, the rest still applies. Entire agreement: These terms (plus our Privacy Policy) are the complete agreement between us. They replace any prior discussions or agreements. Assignment: We can assign these terms if we're acquired or merge with another company. You can't assign your account without our permission. Force majeure: We're not liable for failures caused by things outside our control — natural disasters, internet outages, government actions, pandemics, or third-party service failures. No waiver: If we don't enforce a provision once, that doesn't mean we've waived it. Notices: We'll send legal notices to the email on your account. Make sure it's current. Questions? Contact us at legal@calafai.dev.